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Privacy Policy

Sina Health Privacy Policy
Effective Date: March 10, 2025

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At Sina Health, we take your privacy seriously and are dedicated to protecting your personal health information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and how we keep it safe. Our practices follow all federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA) and other privacy regulations.

 

1. Information We Collect

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A. Personal Information

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When you use our services, we may collect:

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  • Your name, date of birth, and contact details (address, phone number, email)

  • Social Security number, driver's license, or other government-issued identification

  • Insurance and payment details

  • Emergency contact information

  • Your medical history, treatment plans, and prescriptions

  • Communications with our providers, including telehealth consultations

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B. Information Collected Automatically

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When you visit our website or patient portal, we may collect:

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  • Your IP address and browser type

  • Cookies and tracking tools to enhance your experience

  • Website usage data such as time spent on pages and site navigation

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C. SMS Opt-In Information

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When you choose to receive SMS messages from us, we collect:

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  • Your phone number

  • Your consent to receive text messages

 

2. How We Use Your Information

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We use your information to:

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  • Provide Medical Care: Schedule appointments, diagnose conditions, deliver treatment, and manage your medical records.

  • Process Payments: Verify insurance, handle billing, and process payments.

  • Meet Legal Requirements: Comply with HIPAA and other healthcare regulations.

  • Improve Our Services: Enhance patient care, improve our website, and streamline our processes.

  • Communicate With You: Send appointment reminders, test results, and follow-up instructions.

  • Ensure Public Health and Safety: Report certain conditions as required by law.

  • Send SMS Messages: Deliver the text messages you have agreed to receive, including updates and reminders.

 

3. How We Share Your Information

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Sina Health does not sell or rent your personal information. We may share your information with:

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  • Your Healthcare Team: Doctors, pharmacies, labs, and specialists involved in your care.

  • Your Insurance Provider: To process claims and determine coverage.

  • Legal Authorities: When required by law, such as for subpoenas or public health reporting.

  • Third-Party Vendors: Companies that help us with billing, technology, or compliance (who must follow strict security rules).

  • Authorized Individuals: If you give written permission, we may share information with family members or caregivers.

  • SMS Messaging Providers: We do not share your phone number with third parties for marketing.

 

4. Your Rights Under HIPAA

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You have rights regarding your personal health information, including:

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  • Access: You can request copies of your medical records.

  • Correction: You can ask us to fix inaccurate or incomplete records.

  • Restrictions: You can request limits on how we use or share your information.

  • Confidential Contact: You can choose how we contact you (e.g., phone, email, or mail).

  • Filing a Complaint: If you believe your privacy rights have been violated, you can file a complaint with Sina Health’s Privacy Officer or the U.S. Department of Health & Human Services.

  • Opting Out of SMS Messaging: You can stop receiving text messages by replying "STOP" to any message.

 

5. How We Keep Your Information Safe

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We take security seriously and use safeguards to protect your data, including:

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  • Encryption to protect your electronic medical records

  • Strict access controls to limit who can see your information

  • Regular security reviews to prevent unauthorized access

  • Secure online portals for patient communication

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Even with strong security measures, no system is 100% secure. We encourage patients to use strong passwords and report suspicious activity.

 

6. Cookies and Tracking Technologies

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Our website uses cookies and tracking tools to improve your experience and analyze site traffic. You can disable cookies in your browser settings, but this may limit some website features.

 

7. Third-Party Links

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Our website or patient portal may contain links to third-party sites, such as insurance providers or health resources. We are not responsible for the privacy practices of external websites. Please review their privacy policies before sharing any personal information.

 

8. Changes to This Privacy Policy

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Sina Health may update this Privacy Policy as needed. If we make significant changes, we will notify patients through email, website updates, or office announcements.

 

9. Contact Us

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If you have any questions about this Privacy Policy or your privacy rights, please contact:

Sina Health Privacy Officer
5148 Hamilton Blvd Allentown, PA 18106
610-904-8100
info@sinahealth.com

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